Eligibility
To request a return, email support within 30 days of confirmed delivery. Include your order number, the item concerned and a brief reason for the request.
Before you send anything
Returns sent without authorization may not reach the correct facility. Always obtain instructions and the return address from [email protected] first.
Damaged or incorrect orders
Contact us as soon as possible with clear photos of the parcel and product. We will assess the issue and arrange an appropriate replacement or refund where eligible.
Refund timing
Approved refunds are sent to the original payment method. Your bank or card provider may take additional business days to post the credit.
Shipping costs
Original and return shipping charges are not refundable unless the item was damaged, defective or sent incorrectly, or where applicable law requires otherwise.